Information
These instructions also work with SchApptBook – when you are checking a patient in for their appointment
The current procedure for prison patients is to update the patient demographics – removing the patient address, replacing it with the prison address. All contact telephone numbers must be removed to avoid the DNA reminder service contacting this telephone number. The patient GP must be replaced with that of the prison GP
- From the Conversation tab, in PM Office, select Person Correction Manager
- Search for your patient:
a. Using their MRN or NHS Number (If you don’t have a number, use the patient initials and DOB)
b. Click the Search button
c. Select the correct patient
d. Click OK
- In the Organization window, enter the first letter of the hospital site where the patient will be seen (eg. r for RVI) and click OK
- Update demographics such as name, telephone number or an incorrect date of birth by over-typing the existing information
To Add Prison address
- Select the New icon in the Address Organizer field
- Select UK Residence click Address Search
- Type the Prison Postcode and press the Select button
- Once the QAS Application window is complete with the prison address, press Accept – click OK to
close the search screen and save the patient record
Remove Telephone Numbers
- All contact telephone numbers must be deleted and add NK (must be capital letters) into the Home Phone Number field
Update GP Details
The patient GP must be updated to reflect the Prison GP – DO NOT USE “NOTKNOWN Prison Doctor”
- Delete the patient GP and type HMP into the GP Details field – click the magnifying glass to search
- Select the correct Prison
- Select the Organisation
- Click OK
- Complete the GP Begin Effective Date
- Check all of the above have been changed, click OK to update the patient record
