Quick Guide

The current procedure for prison patients is to update the patient demographics – removing the patient address, replacing it with the prison address.  All contact telephone numbers must be removed to avoid the DNA reminder service contacting this telephone number.  The patient GP must be replaced with that of the prison GP

Add Prison Address

1. From the Conversation tab, in PM Office, select Person Correction Manager
2. Search for your patient using their MRN or NHS Number (If you don’t have a number, use the patient initials and DOB), Click OK once you’ve located the patient
3. In the Organization window, enter the first letter of the hospital site where the patient will be seen (eg. r for RVI) and click OK
4. Select the New icon in the Address Organizer field
5. Select UK Residence click Address Search
6. Type the Prison Postcode and press the Accept button

Remove Telephone Numbers

1. All contact telephone numbers must be deleted and add NK (must be capital letters) into the Home Phone Number field

Update GP Details

1. The patient GP must be updated to reflect the Prison GP DO NOT USE “NOTKNOWN Prison Doctor”.
2. Delete the patient GP and type HMP into the GP Details field – click the magnifying glass to search
3. Select the correct Prison
4. Select the Organisation
5. Click OK

Click OK to confirm the changes and close the patient record