You have created a document in Document Creation and now wish to Sign and Send, immediately.
You MUST be both logged in and selected as the signing clinician for authentication to take place. Authentication changes the green button from ‘Sign and Finalise’ to ‘Sign and Send’. If this is not done correctly, you will not be able to send the letter.
Logged in as Lysa Bacon; the two examples below show the consequence of selecting a different signing clinician vs same as that logged in to system: