Refusing a Result

• Results can either be endorsed or refused in Message Centre.
• Please note, from within a patient record, results can only be endorsed.

This guide describes how to refuse results.

1. When in a result in Message Centre, click on the Refuse radio button in the Action Pane located at the bottom of the screen.
2. In the Reason field, you may select the option “Provide further information in comments” though this is not required. It is there to remind you to leave a comment a few fields down.
   
3. Click on Additional Forward Action:.
4. Select Sign.

5. Input the recipient’s name or specify a pool and click on the binoculars button. Alternatively, you do not need to type any text, just click on the binoculars button. Complete the search in the window that opens – Address Book.
6. Input a comment.
7. Click on OK if just actioning for one patient or OK & Next to action and move on to the next patient in the list.

Tips:

• From within the Address Book Window, type * in the search field and click on the Pool radio button to get a list of all pools. Pools with RTE in the name indicates Results To Endorse.
• Add entries to your personal address book (see below). Doing so results in quick access from the action pane. For example, I have added Elaine Hold to my personal address book. Now when I type in the To: field Hold, a white box appears. Clicking on Hold, Elaine in the white box will populate the To: field immediately without further need to use the Address Book window.
  

• Global Address Book – this contains all staff and pools in the Trust
• Personal Address Book – this contains staff and pools of your choosing.
• Last Five Forwarded Names

Add a name or pool to your personal address book:

1. From within the Address book window, type a name or pool or select from the list.
2. By default the radio button for Staff is selected. If searching for a pool, you must select the Pool radio button.
3. Right click on the correct entry. A drop down appears.
4. Click on Add to Personal Address Book.

To view your personal address book:

1. Click on the drop down area by Show names from.
2. Select Personal Address Book.

Remove a name or pool from your personal address book:

1. 1. Right click on the name.
   2. Click on Remove from Personal Address Book.

If you are unable to determine who to forward to when refusing an endorsement: select the encounter lead clinician from the banner bar on the patient’s record.