Quick Guide
You have opened a patient’s results in Message Centre.
- Click on the Refuse radio button in the Action Pane located at the bottom of the screen.
- In the Reason field, you may select the option “Provide further information in comments” though this is not required. It is there to remind you leave a comment a few fields down.
- Click on Additional Forward Action:.
- Select Sign.
- Input the recipient’s name or specify a pool and click on the binoculars button.Complete search in the window that opens.
Please note: by default, the Address Book window opens and defaults to staff. If searching for a pool, you will need to select the Pool radio button.
- Leave a comment in the comments field. This is not required but it would be helpful to do so.
- Click on OK if just actioning for one patient or OK & Next to action and move on to the next patient in the list.
There may be times when you are unable to determine who to forward to when refusing an endorsement. If this is the case, you would click on Refuse and then OK or OK & Next; however, there is currently a known issue where the OK buttons are greyed out until Sign/Review is actively chosen. Please click on Additional Forward Action and then choose Sign to activate the OK buttons.
