Quick Guide

You have opened a patient’s results in Message Centre.

1. Click on the Refuse radio button in the Action Pane located at the bottom of the screen.
2. In the Reason field, select the option “Provide further information in comments“.
3. Click on Additional Forward Action:.
4. Select Sign.
5. Input the recipient’s name or specify a pool and click on the binoculars button. Complete search in the window that opens.

Please note: by default, the Address Book window opens and defaults to staff. If searching for a pool, you will need to select the Pool radio button.

6. Leave a comment in the comments field (required).
7. Click on OK if just actioning for one patient or OK & Next to action and move on to the next patient in the list.

If you are unable to determine who to forward to when refusing an endorsement: select the encounter lead clinician from the banner bar on the patient’s record.

There is currently a known issue where the OK buttons are greyed out until Sign/Review is actively chosen. Please click on Additional Forward Action and then choose Sign to activate the OK buttons.