Record a Patient with Accessible Information Needs

What is accessible information?

“The aim of the Accessible Information Standard is to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need.”

What are the requirements?

Ask what communication or information needs a person has.
Record those needs.
Clearly Flag them so that other professionals will see and follow them.
Share the information with other professionals when consent has been given.
Act so that people can have information in the format that suits their needs and appropriate arrangements can be made for appointments.
 

The following guide indicates where we record Accessible Information. Please note if you are working in an Inpatient setting or Outpatient setting you must record it in Powerchart.

1. From the Desktop of your computer, select the green eRecord icon.
   
2. From within eRecord, open the Powerchart application.
   
3. Find your patient using the MRN search box or search by name.
   
4. Select Diagnosis & Problems from the menu.
5. In the bottom part of the window (the Problems section) select +Add.
   
6. Under Classification, please ensure you select Accessibility.
7. Select the Folders option that is relevant to your patient’s requirements and scroll to find and open the correct Accessible Information folder – there are 4 to choose from.
   
8. Find the term that is their actual need and double click to populate the problem field.
   
9. Click OK.
10. Once saved, the demographic bar will display **Flags**. This is a link, that will display the accessible information requirement(s) for the patient when clicked on.
    

After reading the message, please arrange appropriate service/s to facilitate their needs by contacting your line manager and using this Trust Intranet link, Equality, Diversity and Human Rights / Communication Support.
 
 
 

Once a patient has been recorded in PowerChart with Accessible information needs, the following guidance will show you how it appears in PM Office and SchApptBook.
 
 

Adding or viewing a referral.

1. Select PM Office.
   
2. Search for the Patient using any demographic Conversation. Note: In this example we will be using Outpatient Referral.
3. A “pop up” will display if a patient does have any accessibilty information. Click OK.
   
4. The Outpatient Referral displays Accessibility Information details at the bottom of the referral (you may need to scroll to view this).
   

After reading the message, please arrange appropriate service/s to facilitate their needs by contacting your line manager and using this Trust Intranet link, Equality, Diversity and Human Rights / Communication Support.

1. Open SchApptBook
   
2. Find the patient that you require. The following “pop up” will display for the following actions:

   Book / Confirm / Check In / Check Out / Cancel / DNA and Reschedule

   

3. Click Close.

After reading the message, please arrange appropriate service/s to facilitate their needs by contacting your line manager and using this Trust Intranet link, Equality, Diversity and Human Rights / Communication Support.