I’ve completed a form – How do I get a document signed?

Unlike medications, notes and orders, documents such as OHAs do not go into your lead clinicians message centre.

To sign a document on behalf of a student, the clinician should log in and open powerchart.  They can then either:

• Go to the “completed forms” section of the blue menu on the left of the screen. Right click on the incomplete form and select “modify” from the drop-down menu.  This should reopen the form.  Click the green tick in the top left corner to sign the document

 

• Go into the Dental workflow and scroll down to the “documents” section. Any unsigned documents should be in the “In Progress” section.  Click on the document line (but not on the blue underlined title of the document) and a menu should open up from the right-hand side of the page.  Click the continuous scrolling button in the top right corner of this window and then click the arrow in the top left corner (next to the title of the document).  This should reveal a modify button.  Click the modify button and the form should open.  Click the green tick in the top left corner to sign the document.

Once signed, refresh the page and the document should move into the completed documents section.

I need to order medication or XRays – How to order medications and x-rays?

In the dental workflow, go to the New Order Entry section.  In the search bar, type in what you are searching for.  Once you should get given a list of all the option available.  Click on the option you want and it should move into your order basket (top right of the screen).  If you need to order multiple things, you can do these at the same time.  If you are a student, you will get an additional window appearing asking which lead clinician you are ordering on behalf of.  Enter the clinician who will be signing the order off for you.

Click on the basket and a new window should open with all the orders you have queued.  If you click on each item, you will be given a page of information to fill in.  The yellow boxes are mandatory and must be completed before the order can be signed off.

Once all the boxes are filled in, click the sign button in the bottom right corner of the page.  If you are a student, this will send the order request to your clinicians message centre for them to sign off.

I’m using the same orders all the time – How do I save them to favourites?

When you order an X-ray, drug or test from the New Order Entry, you can save it as a favourite for future.

When you enter the order basket to complete the yellow fields, you can right click on the order and click “Add to favourites”.  These orders can be filed as you choose.  If you have already completed any of the yellow fields below (i.e. “Lidocaine with Adrenaline 1 in 80,000” requires a dose of 2.2 ml) before you add the order to your favourites, then this will also be saved next time you choose the drug from your favourites.

To access, your favourites, when selecting the order initially choose “mine” below the search bar.  Any favourites you have already saved will be waiting for you there.  If you click on them, they will move into the order basket (already set up the way you saved them before).

My text is deleting itself as I type – how do I stop this

Somehow, the insert function on your keyboard has been turned on.  This may be through a technical fault or you may have pressed the insert key by accident.

Press the insert key (next to the backspace button) in the top right of your keyboard and this should fix the problem.

I’ve made an error on a note – how do I delete it?

If a note has been signed with an error in it, you cannot delete the note from the “note viewing” section without service desk getting involved.

The person who wrote the note needs to log into their account, select the note from the “note viewing” section of PowerChart and click the “In Error” button at the top of the screen.  If you have opened other notes, look for the tab at the top of the note page that says “List”.  This will take you to all previously saved/signed notes.

When you click “In Error” a box will appear asking why the note is to be marked in error.  Type in why you wish to mark the note and then save the answer.  The note will then have a large error message tagged onto the front, but will remain in the list.

If you need to add something onto a note that has been missed, but the note does not need to be marked in error, you can also click the “modify” button at the top.  This will give you the option to add an addendum to the note where you can add further details.

My patient has rescheduled – How do I document this?

Using ambulatory organiser, select the rescheduled encounter with the patient.  This will ensure the notes you create are recorded in the correct place and with the correct encounter.

Leave a free text note saying your patient has rescheduled and save the patient record.

I need to add an allergy but I can’t find the right fit?

To add an allergy to a patient’s record, scroll to the Allergies section of the Dental workflow.  Search for any allergies you need.

If you cannot find an allergy for a patient, you can search for “comment” which will allow you to leave a comment describing the allergy.  You should also raise a ticket to Service Desk so that they can add the allergy to the system for future encounters.

If you have any further questions, then please contact the IT Training team or Digital health and we will update this page where possible.

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Updated: 23 March 2026