Accessible Information Standard

Information

What is accessible information?

“The Accessible Information Standard (‘the standard’) aims to ensure that people who have a disability, impairment or sensory loss:

  • can access and understand information about NHS and adult social care services
  • receive the communication support they need to use those services”

What are the requirements?

  • Ask what communication or information needs a person has
  • Record those needs
  • Clearly Flag them so that other professionals will see and follow them
  • Share the information with other professionals when consent has been given
  • and Act so that people can have information in the format that suits their needs and appropriate arrangements can made for appointments

How to record a patient with Accessible Information Needs in SystmOne

Information

The following guidance indicates how to record this on SystmOne.

  1. Located on the Clinical Tree, select Accessible Information button
  2. />

  3. Select the accessible information button to record needs of the patient. See below:
  4. Once the patient’s requirements are recorded, the AIS icon will appear in Patient demographic box, indicating that this person has a need/ requirement.

 

Further information:

For further information, please click on the link or search for Communication Support on the Intranet



Updated: 22 July 2025