mediSIGHT – Regenerating Failed Documents

This guide details how to resolve a document that failed to generate in mediSIGHT.  This may be noted within the application itself, or via the automated Interface with DocStore.

Failed to generate errors need to be resolved as soon as possible, as the information within the document is not available to any clinician whilst the document has failed.

Failed Document Generation in mediSIGHT

Failed Document Generation Alert from DocStore Interface

1. Open mediSIGHT
2. Find the patient affected
3. Click “Events”
4. Locate the failed encounter
5. Identify the failed document, and whether it is an encounter (clinical documentation) or a letter
6. Identify if the failed document is locked
7. Follow the appropriate Section Guide below.
   1. Not generated letter, or letter failed; not locked
   2. Not generated letter, or letter failed; locked
   3. Generated letter; not locked
   4. Generated letter; locked

1. Click the Pencil icon
2. If mediSIGHT asks whether to Refresh sections, click “Proceed without refreshing”

3. Click Finalise
4. Confirm the document is received into DocStore (this can take up to 5 minutes)

1. Click the Padlock icon and confirm the action

2. Click the Pencil icon
3. Click Finalise
4. Confirm the document is received into DocStore (this can take up to 5 minutes)

1. Click the pencil icon
2. If mediSIGHT asks whether to Refresh sections, click “Proceed without refreshing”

3. Click Finalise
4. If mediSIGHT asks whether to regenerate the letter, click “Load previous version”

5. Once the letter has loaded, click “e-sign and action all”

6. Confirm that the encounter note and letter have been received into DocStore (this can take up to 5 minutes)

1. Click the Padlock icon and confirm the action

2. Complete the steps in the previous section “(3) Encounter generated a letter, but it is not locked”
3. If it was the letter itself that had failed to generate, no further action is required and the letter will now be processed and sent in the postal system.
4. If it was the encounter that had failed to generate, but the letter had generated, then a duplicate letter has just been generated and action will be required:
   • If before 4pm on the working day following the date of documentation, then a Prism administrator needs to stop the original copies of the letter immediately.  The duplicate copies can then be allowed to be sent (incurring a 1 day delay).
   • If after 4pm on the working day following the date of documentation, then the original letters have already entered the postal system and cannot be stopped.  The new (duplicate) letters will need to be stopped.  However, they can only be stopped from around 4am following the date of re-creation (and only until 4pm on the next working day after re-creation).

To stop a Synertec letter in Prism, see the guide HERE.