{"id":18505,"date":"2025-11-17T16:47:31","date_gmt":"2025-11-17T16:47:31","guid":{"rendered":"https:\/\/training.nuth-itt.co.uk\/?page_id=18505"},"modified":"2026-02-20T17:12:29","modified_gmt":"2026-02-20T17:12:29","slug":"3-cancel-appointment-request","status":"publish","type":"page","link":"https:\/\/training.nuth-itt.co.uk\/?page_id=18505","title":{"rendered":"3. Cancel appointment request"},"content":{"rendered":"<p>In the NHS App the patient has the following choices regarding cancelling their appointment:<\/p>\n<ul>\n<li>I do not need an appointment anymore.<\/li>\n<li>I have chosen private healthcare instead.<\/li>\n<li>I cannot attend at the schedule time.<\/li>\n<li>I do not have transport.<\/li>\n<li>Other <em>(if this reason is provided the patient must be contacted to provided clarification for their reason).<\/em><\/li>\n<\/ul>\n<p>This guide shows how to manage requests to cancel appointments in the Management Portal.<\/p>\n<div class=\"guideSection\" id=\"\">Instructions<\/div>\n<ol>\n<li>Select the <strong>Requests<\/strong> tab.<\/li>\n<li>In the <strong>Appointment Cancellations<\/strong> section, click <strong>View.<\/strong><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18871\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/7-PEP-Appointment-Cancel.png\" alt=\"\" width=\"629\" height=\"272\" border=\"1\" srcset=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/7-PEP-Appointment-Cancel.png 1000w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/7-PEP-Appointment-Cancel-300x130.png 300w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/7-PEP-Appointment-Cancel-768x332.png 768w\" sizes=\"auto, (max-width: 629px) 100vw, 629px\" \/><\/p>\n<ol start=\"3\">\n<li>A list of the patients&#8217; requests will be displayed.<\/li>\n<li>If the <strong>Assignee field<\/strong> is <strong>blank<\/strong> this means there is no one currently working on this request.<\/li>\n<li>Click <strong>View<\/strong> to open the request.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18851\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/2-PEP-Request-list.png\" alt=\"\" width=\"872\" height=\"193\" border=\"1\" srcset=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/2-PEP-Request-list.png 1471w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/2-PEP-Request-list-300x66.png 300w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/2-PEP-Request-list-1024x226.png 1024w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/2-PEP-Request-list-768x170.png 768w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/p>\n<ol start=\"6\">\n<li>Information about the appointment will be displayed.<\/li>\n<li>To assign this request to you click the <strong>Take Control<\/strong> button.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18853\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/3-PEP-Take-Control.png\" alt=\"\" width=\"294\" height=\"87\" srcset=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/3-PEP-Take-Control.png 422w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/3-PEP-Take-Control-300x89.png 300w\" sizes=\"auto, (max-width: 294px) 100vw, 294px\" \/><\/p>\n<p>At this point follow your usual processes to locate the appointment ShapptBook and cancel it if appropriate.<\/p>\n<p><strong>Please Note: If someone has taken control this does not mean the request is locked to them. Another user can take control at any time if required.\u00a0<\/strong><\/p>\n<div class=\"guideSection\" id=\"\">If the appointment has been cancelled:<\/div>\n<ul>\n<li>Click <strong>Mark as Done<\/strong> within the request in the Management Portal.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18909\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/8-PEP-Mark-as-Done.png\" alt=\"\" width=\"382\" height=\"67\" border=\"1\" srcset=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/8-PEP-Mark-as-Done.png 484w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/8-PEP-Mark-as-Done-300x53.png 300w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/8-PEP-Mark-as-Done-475x85.png 475w\" sizes=\"auto, (max-width: 382px) 100vw, 382px\" \/><\/p>\n<div class=\"guideSection\" id=\"\">If the the appointment is kept:<\/div>\n<ul>\n<li>Click <strong>Reject<\/strong> within the request in the Management Portal.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18910\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/9-PEP-Reject.png\" alt=\"\" width=\"382\" height=\"67\" border=\"1\" srcset=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/9-PEP-Reject.png 484w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/9-PEP-Reject-300x53.png 300w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/9-PEP-Reject-475x85.png 475w\" sizes=\"auto, (max-width: 382px) 100vw, 382px\" \/><\/p>\n<div class=\"guideSection\" id=\"\">If no action has been taken at this time<\/div>\n<p>For example, awaiting information from secretary or consultant.<\/p>\n<ol>\n<li><strong>DO NOT<\/strong> click Mark as Done or Rejected.<\/li>\n<li>Click<strong> + Add Note.<\/strong><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18882\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/5-PEP-Plus-Note-1.png\" alt=\"\" width=\"226\" height=\"61\" border=\"1\" srcset=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/5-PEP-Plus-Note-1.png 360w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/5-PEP-Plus-Note-1-300x81.png 300w\" sizes=\"auto, (max-width: 226px) 100vw, 226px\" \/><\/p>\n<ol start=\"3\">\n<li>Make a note of the actions taken so far.<\/li>\n<li>Click<strong> Save.<\/strong><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18855\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/4-PEP-Add-Note.png\" alt=\"\" width=\"458\" height=\"277\" srcset=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/4-PEP-Add-Note.png 632w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/4-PEP-Add-Note-300x181.png 300w\" sizes=\"auto, (max-width: 458px) 100vw, 458px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide shows how to process cancellation requests in the Management Portal<\/p>\n","protected":false},"author":15,"featured_media":6274,"parent":6273,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"qrg.php","meta":{"inline_featured_image":false,"footnotes":""},"categories":[28,333],"tags":[],"class_list":["post-18505","page","type-page","status-publish","has-post-thumbnail","hentry","category-it-systems","category-pep"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/18505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=18505"}],"version-history":[{"count":25,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/18505\/revisions"}],"predecessor-version":[{"id":21218,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/18505\/revisions\/21218"}],"up":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/6273"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/media\/6274"}],"wp:attachment":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=18505"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=18505"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=18505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}