{"id":18501,"date":"2025-11-17T16:46:50","date_gmt":"2025-11-17T16:46:50","guid":{"rendered":"https:\/\/training.nuth-itt.co.uk\/?page_id=18501"},"modified":"2026-03-18T11:37:33","modified_gmt":"2026-03-18T11:37:33","slug":"2-reschedule-appointment-request","status":"publish","type":"page","link":"https:\/\/training.nuth-itt.co.uk\/?page_id=18501","title":{"rendered":"2. Reschedule appointment request"},"content":{"rendered":"<p>In the NHS App the patient has the following choices regarding rescheduling their appointment:<\/p>\n<ul>\n<li>I cannot attend due to work, holiday or other commitments<\/li>\n<li>I do not have transport<\/li>\n<li>I do not have a carer or companion that can come with me<\/li>\n<li>I cannot attend because I have an illness<\/li>\n<\/ul>\n<p>This guide shows how to manage requests to reschedule appointments in the Management Portal.<\/p>\n<div class=\"guideSection\" id=\"\">Reschedule appointment requests<\/div>\n<ol>\n<li>Select the <strong>Requests<\/strong> tab<\/li>\n<li>In the <strong>Appointment Amendments<\/strong> section, click<strong> View:<\/strong><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18862\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/6-PEP-Appointment-Ammendments.png\" alt=\"\" width=\"659\" height=\"285\" border=\"1\" srcset=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/6-PEP-Appointment-Ammendments.png 1000w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/6-PEP-Appointment-Ammendments-300x130.png 300w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/6-PEP-Appointment-Ammendments-768x332.png 768w\" sizes=\"auto, (max-width: 659px) 100vw, 659px\" \/><\/p>\n<ol start=\"3\">\n<li>A list of the patients&#8217; requests will be displayed<\/li>\n<li>If the <strong>Assignee field<\/strong> is <strong>blank<\/strong> this means there is no one currently working on this request<\/li>\n<li>Click <strong>View<\/strong> to open the request:<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18849\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/2-PEP-Request-list.png\" alt=\"\" width=\"836\" height=\"190\" border=\"1\" \/><\/p>\n<ol start=\"6\">\n<li>Information about the appointment will be displayed<\/li>\n<li>To assign this request to you scroll to the bottom and click <strong>Take Control:<\/strong><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18853\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/3-PEP-Take-Control.png\" alt=\"\" width=\"253\" height=\"75\" border=\"1\" srcset=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/3-PEP-Take-Control.png 422w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/3-PEP-Take-Control-300x89.png 300w\" sizes=\"auto, (max-width: 253px) 100vw, 253px\" \/><\/p>\n<p>At this point follow your usual processes to locate the appointment ShapptBook and reschedule it if appropriate.<\/p>\n<div class=\"infoSection\"><i class=\"fa fa-info-circle\" style=\font-size:3rem\"><\/i>  If someone has taken control this does not mean the request is locked to them. Another user can take control at any time if required.<\/div>\n<div class=\"guideSection\" id=\"\">If the appointment has been rescheduled:<\/div>\n<p>For example, you have spoken to the patient and confirmed a new date.<\/p>\n<ul>\n<li>Click <strong>Mark as Done<\/strong> within the request in the Management Portal:<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18909\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/8-PEP-Mark-as-Done.png\" alt=\"\" width=\"410\" height=\"72\" border=\"1\" srcset=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/8-PEP-Mark-as-Done.png 484w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/8-PEP-Mark-as-Done-300x53.png 300w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/8-PEP-Mark-as-Done-475x85.png 475w\" sizes=\"auto, (max-width: 410px) 100vw, 410px\" \/><\/p>\n<div class=\"guideSection\" id=\"\">If the the original appointment is kept:<\/div>\n<p>For example, the patient was not aware the clinic is on a certain day of the week, the next appointment is in 12 months time etc.<\/p>\n<ul>\n<li>Click <strong>Reject <\/strong>within the request in the Management Portal:<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18910\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/9-PEP-Reject.png\" alt=\"\" width=\"416\" height=\"73\" border=\"1\" srcset=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/9-PEP-Reject.png 484w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/9-PEP-Reject-300x53.png 300w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/9-PEP-Reject-475x85.png 475w\" sizes=\"auto, (max-width: 416px) 100vw, 416px\" \/><\/p>\n<div class=\"guideSection\" id=\"\">If no action has been taken at this time:<\/div>\n<p>For example, awaiting information from secretary or consultant.<\/p>\n<ol>\n<li><strong>DO NOT<\/strong> click Mark as Done or Rejected<\/li>\n<li>Click <strong>+<\/strong> <strong>Add Note:<\/strong><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18882\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/5-PEP-Plus-Note-1.png\" alt=\"\" width=\"226\" height=\"61\" border=\"1\" srcset=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/5-PEP-Plus-Note-1.png 360w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/5-PEP-Plus-Note-1-300x81.png 300w\" sizes=\"auto, (max-width: 226px) 100vw, 226px\" \/><\/p>\n<ol start=\"3\">\n<li>Make a note of actions taken so far<\/li>\n<li>Click<strong> Add Note:<\/strong><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18855\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/4-PEP-Add-Note.png\" alt=\"\" width=\"437\" height=\"264\" srcset=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/4-PEP-Add-Note.png 632w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/4-PEP-Add-Note-300x181.png 300w\" sizes=\"auto, (max-width: 437px) 100vw, 437px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide shows how to process reschedule requests in the Management Portal<\/p>\n","protected":false},"author":15,"featured_media":6274,"parent":6273,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"qrg.php","meta":{"inline_featured_image":false,"footnotes":""},"categories":[28,333],"tags":[],"class_list":["post-18501","page","type-page","status-publish","has-post-thumbnail","hentry","category-it-systems","category-pep"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/18501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=18501"}],"version-history":[{"count":35,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/18501\/revisions"}],"predecessor-version":[{"id":22012,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/18501\/revisions\/22012"}],"up":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/6273"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/media\/6274"}],"wp:attachment":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=18501"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=18501"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=18501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}