{"id":18488,"date":"2025-11-10T16:58:40","date_gmt":"2025-11-10T16:58:40","guid":{"rendered":"https:\/\/training.nuth-itt.co.uk\/?page_id=18488"},"modified":"2025-11-20T14:46:52","modified_gmt":"2025-11-20T14:46:52","slug":"request-an-account-for-the-pep-management-portal","status":"publish","type":"page","link":"https:\/\/training.nuth-itt.co.uk\/?page_id=18488","title":{"rendered":"Request an account via the IT Service Desk"},"content":{"rendered":"<p>Usually, an account for the Management Portal will be requested by your manager and you will receive an email regarding activating the account. If have already received this email <a href=\"https:\/\/training.nuth-itt.co.uk\/?page_id=18487\">click here<\/a> to go to the account creation guide.<\/p>\n<p>If you have not received a email a account can be requested via the IT Service Portal. Follow the steps below to request an account.<\/p>\n<p>If you have any issues following this process please contact the IT Service Desk for help on 0191 28 21000 (x21000).<\/p>\n<div class=\"guideSection\" id=\"\">Instructions<\/div>\n<ol>\n<li>Go to the <a href=\"https:\/\/nhsnewcastle.service-now.com\/sp\" target=\"_blank\" rel=\"noopener\">IT Service Portal<\/a><\/li>\n<li>You will be automatically logged in\n<ul>\n<li>If you are not automatically logged in use the same username and password you use to log in to the PC<\/li>\n<\/ul>\n<\/li>\n<li>Select<strong> Raise a Request:<\/strong><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18559\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/1-PEP-Raise-a-Request.png\" alt=\"\" width=\"117\" height=\"89\" border=\"1\" \/><\/p>\n<ol start=\"4\">\n<li>Select <strong>Clinical Application (request)<\/strong>:<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-18565\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/2-PEP-Clinical-Applications.png\" alt=\"\" width=\"229\" height=\"233\" \/><\/p>\n<ol start=\"5\">\n<li><strong>Scroll down<\/strong> and click <strong>Show More<\/strong> Items at the bottom of the page:<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18561\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/3-PEP-Show-More.png\" alt=\"\" width=\"190\" height=\"90\" border=\"1\" \/><\/p>\n<ol start=\"6\">\n<li>Select <strong>Patient Engagement Portal (PEP) Access Request<\/strong>:<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18562\" src=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/4-PEP-PEP-Access.png\" alt=\"\" width=\"681\" height=\"47\" srcset=\"https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/4-PEP-PEP-Access.png 681w, https:\/\/training.nuth-itt.co.uk\/wp-content\/uploads\/2025\/11\/4-PEP-PEP-Access-300x21.png 300w\" sizes=\"auto, (max-width: 681px) 100vw, 681px\" \/><\/p>\n<ol start=\"7\">\n<li><strong>Complete<\/strong> the request form and click <strong>Submit<\/strong><\/li>\n<\/ol>\n<p>Your request will be sent for approval. Once approval has been granted you will receive an email from Health Call.<\/p>\n<p>Once you have received the email from Health Call follow <a href=\"https:\/\/training.nuth-itt.co.uk\/?page_id=18487\">these steps<\/a> to create your account.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to request an account via the IT Service Portal<\/p>\n","protected":false},"author":15,"featured_media":6274,"parent":18692,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"qrg.php","meta":{"inline_featured_image":false,"footnotes":""},"categories":[28,333],"tags":[],"class_list":["post-18488","page","type-page","status-publish","has-post-thumbnail","hentry","category-it-systems","category-pep"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/18488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=18488"}],"version-history":[{"count":18,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/18488\/revisions"}],"predecessor-version":[{"id":19223,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/18488\/revisions\/19223"}],"up":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/18692"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/media\/6274"}],"wp:attachment":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=18488"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=18488"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=18488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}