{"id":15913,"date":"2025-07-31T13:40:45","date_gmt":"2025-07-31T13:40:45","guid":{"rendered":"https:\/\/training.nuth-itt.co.uk\/?page_id=15913"},"modified":"2025-12-04T11:08:46","modified_gmt":"2025-12-04T11:08:46","slug":"refusing-a-result-2","status":"publish","type":"page","link":"https:\/\/training.nuth-itt.co.uk\/?page_id=15913","title":{"rendered":"Refusing a Result Detailed Guide"},"content":{"rendered":"

<\/span>Refusing a Result<\/span><\/h1>\n
Introduction<\/div>\n
    \n
  • Results can either be endorsed or refused in Message Centre.<\/li>\n
  • Please note, from within a patient record, results can only be endorsed.<\/li>\n<\/ul>\n

    This guide describes how to refuse results.<\/p>\n

    How to Refuse a Result<\/div>\n
    <\/i> All results listed in the results window are ticked by default. Regardless of tick state, all results will be either endorsed or refused based on the selected radio button.<\/div>\n
      \n
    1. When in a result in Message Centre, click on the Refuse<\/strong> radio button in the Action Pane located at the bottom of the screen.<\/li>\n
    2. In the Reason<\/strong> field, you may select the option “Provide further information in comments<\/strong>” though this is not required. It is there to remind you to leave a comment a few fields down.
      \n\"\"<\/li>\n
    3. Click on Additional Forward Action:<\/strong>.<\/li>\n
    4. Select Sign<\/strong>.<\/li>\n<\/ol>\n

      \"\"<\/p>\n

        \n
      1. Input the recipient’s name<\/strong> or specify a pool<\/strong> and click on the binoculars<\/strong> button. Alternatively, you do not need to type any text, just click on the binoculars button. Complete the search in the window that opens – Address Book<\/strong>.<\/li>\n
      2. Input a comment<\/strong>.<\/li>\n
      3. Click on OK<\/strong> if just actioning for one patient or OK & Next<\/strong> to action and move on to the next patient in the list.<\/li>\n<\/ol>\n

        \"\"<\/p>\n

        <\/i> Select \u2018Review\u2019 only when requesting a second opinion during endorsement, not when refusing a result.<\/div>\n

        Tips:<\/strong><\/p>\n

          \n
        • From within the Address Book Window, type *<\/strong> in the search field and click on the Pool radio button to get a list of all pools. Pools with RTE in the name indicates R<\/strong>esults T<\/strong>o E<\/strong>ndorse.<\/li>\n
        • Add entries to your personal address book (see below). Doing so results in quick access<\/strong> from the action pane. For example, I have added Elaine Hold to my personal address book. Now when I type in the To:<\/strong> field Hold<\/strong>, a white box appears. Clicking on Hold, Elaine<\/strong> in the white box will populate the To:<\/strong> field immediately without further need to use the Address Book window.
          \n\"\"<\/li>\n<\/ul>\n

          Address Book<\/div>
          \nThere are three types of Address Book:<\/p>\n
            \n
          • Global Address Book – this contains all staff and pools in the Trust<\/li>\n
          • Personal Address Book – this contains staff and pools of your choosing.<\/li>\n
          • Last Five Forwarded Names<\/li>\n<\/ul>\n

            <\/span>Add a name or pool to your personal address book:<\/strong><\/span><\/h3>\n

            \"\"<\/p>\n

              \n
            1. From within the Address book window, type a name or pool or select from the list.<\/li>\n
            2. By default the radio button for Staff is selected. If searching for a pool, you must select the Pool radio button.<\/li>\n
            3. Right click on the correct entry. A drop down appears.<\/li>\n
            4. Click on Add to Personal Address Book.<\/li>\n<\/ol>\n

              <\/span>To view your personal address book:<\/strong><\/span><\/h3>\n

              \"\"<\/p>\n

                \n
              1. Click on the drop down area by Show names from.<\/li>\n
              2. Select Personal Address Book.<\/li>\n<\/ol>\n

                <\/span>Remove a name or pool from your personal address book:<\/span><\/h3>\n

                \"\"<\/p>\n

                  \n
                1. \n
                    \n
                  1. Right click on the name.<\/li>\n
                  2. Click on Remove from Personal Address Book.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
                    <\/i>
                    \nIf you are unable to determine who to forward to when refusing an endorsement: select the encounter lead clinician from the banner bar on the patient\u2019s record.
                    \n\"\"
                    \n<\/div>\n
                    <\/i>
                    \nThere is currently a known issue where the OK buttons are greyed out until Sign\/Review is actively chosen. Please click on Additional Forward Action<\/strong> and then choose Sign<\/strong> to activate the OK buttons.<\/div>\n","protected":false},"excerpt":{"rendered":"

                    How to refuse a result in Message Centre.<\/p>\n","protected":false},"author":10,"featured_media":1863,"parent":15971,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"detailed-guide.php","meta":{"inline_featured_image":false,"footnotes":""},"categories":[14,15],"tags":[],"class_list":["post-15913","page","type-page","status-publish","has-post-thumbnail","hentry","category-erecord","category-powerchart"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15913","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15913"}],"version-history":[{"count":62,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15913\/revisions"}],"predecessor-version":[{"id":19399,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15913\/revisions\/19399"}],"up":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15971"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/media\/1863"}],"wp:attachment":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15913"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=15913"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=15913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}