{"id":15907,"date":"2025-07-31T13:13:37","date_gmt":"2025-07-31T13:13:37","guid":{"rendered":"https:\/\/training.nuth-itt.co.uk\/?page_id=15907"},"modified":"2026-02-09T11:25:56","modified_gmt":"2026-02-09T11:25:56","slug":"refusing-a-result","status":"publish","type":"page","link":"https:\/\/training.nuth-itt.co.uk\/?page_id=15907","title":{"rendered":"Refusing a Result"},"content":{"rendered":"

You have opened a patient’s results in Message Centre:<\/h3>\n
    \n
  1. Click on the Refuse<\/strong> radio button in the Action Pane located at the bottom of the screen.<\/li>\n
  2. In the Reason<\/strong> field, select the option “Provide further information in comments<\/strong>“.<\/li>\n
  3. Click on Additional Forward Action:<\/strong>.<\/li>\n
  4. Select Sign<\/strong>.<\/li>\n
  5. Input the recipient’s name<\/strong> or specify a pool<\/strong> and click on the binoculars<\/strong> button. Complete search in the window that opens.<\/li>\n<\/ol>\n
    <\/i> By default, the Address Book window opens and defaults to staff. If searching for a pool, you will need to select the Pool radio button.<\/div>\n
      \n
    1. Leave a comment<\/strong> in the comments field (required).<\/li>\n
    2. Click on OK<\/strong> if just actioning for one patient or OK & Next<\/strong> to action and move on to the next patient in the list.<\/li>\n<\/ol>\n
      <\/i> If you are unable to determine who to forward to when refusing an endorsement: select the encounter lead clinician from the banner bar on the patient\u2019s record. There is currently a known issue where the OK buttons are greyed out until Sign\/Review is actively chosen. Please click on Additional Forward Action and then choose Sign to activate the OK buttons.<\/div>\n","protected":false},"excerpt":{"rendered":"

      How to refuse a result in Message Centre. Tips\/ Tricks and Known issues<\/p>\n","protected":false},"author":10,"featured_media":1863,"parent":15971,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"qrg.php","meta":{"inline_featured_image":false,"footnotes":""},"categories":[14,15],"tags":[401],"class_list":["post-15907","page","type-page","status-publish","has-post-thumbnail","hentry","category-erecord","category-powerchart","tag-closed-loop-investigations"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15907"}],"version-history":[{"count":38,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15907\/revisions"}],"predecessor-version":[{"id":20634,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15907\/revisions\/20634"}],"up":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15971"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/media\/1863"}],"wp:attachment":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15907"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=15907"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=15907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}