{"id":14559,"date":"2025-07-07T14:00:15","date_gmt":"2025-07-07T14:00:15","guid":{"rendered":"https:\/\/training.nuth-itt.co.uk\/?page_id=14559"},"modified":"2025-07-07T14:08:31","modified_gmt":"2025-07-07T14:08:31","slug":"prism-stopping-letters","status":"publish","type":"page","link":"https:\/\/training.nuth-itt.co.uk\/?page_id=14559","title":{"rendered":"Prism – Stopping Letters"},"content":{"rendered":"

Synertec Prism – Stopping Letters scheduled for Printing<\/h1>\n

This guide is to instruct how to stop letters which have been generated by the “mediSIGHT to DocStore and Synertec” Bespoke NUTH Interface.\u00a0 Some of the principles are likely to be useful with other systems, but this cannot be assumed.<\/p>\n

Background to Letters<\/div>\n

Letters are generated in mediSIGHT.\u00a0 When the user signs a letter in mediSIGHT it is exported as an e-Copy PDF to a specific storage location.<\/p>\n

The storage location is monitored and new documents are identified by the interface.\u00a0 All documents are audited and version controlled.<\/p>\n

All documents are uploaded automatically to DocStore.\u00a0 This will happen within 5 minutes of the export from mediSIGHT, and occurs 24 hours per day, 365 days per year.<\/p>\n

If the document is identified as a letter, the interface will verify the patient details.\u00a0 If the details are found to be accurate then the letter is moved to a printing holding folder until midnight.\u00a0 This version will continue to be version controlled.<\/p>\n

At midnight no further edits can be made to documents in mediSIGHT.\u00a0 The exported version held in the printing folder is then moved to the live Synertec Printing folder.<\/p>\n

Around 4am (on a working day only) Synertec reads the contents of the folder and starts to print the letters.\u00a0 These letters are held on the Synertec printing site until approximately 5pm the same day, before being depatched into the post.\u00a0 Requests to cancel letters must be received before the mail bag is collected<\/p>\n

Stopping a letter<\/div>\n

<\/i> This requires the Prism Client to be installed, which can be done on an individual PC basis by Service Desk.\u00a0 The user will also need to be given access to the Prism system by IT Service Desk, which is approved by Rachel Paolillo and Karen Briggs.<\/div>.<\/p>\n
    \n
  1. Load the Prism Client from the desktop<\/li>\n<\/ol>\n

    \"\"<\/p>\n

      \n
    1. Set the search Criteria, and click “Locate Documents”<\/li>\n<\/ol>\n

      \"\"<\/p>\n

        \n
      1. Select the letter to stop, click “Delete”, enter an e-mail address to receive confirmation from Synertec, Click OK<\/li>\n<\/ol>\n

        \"\"<\/p>\n

        Confirmation from Synertec<\/div>\n

        When Synertec receive the request to stop a letter, they will manually remove the letter from the production line, scan the unique QR code which will register that the letter has been stopped, and then destroy the letter.<\/p>\n

        You will receive an e-mail with a PDF attachment confirming the deletion status at 7:15 am the morning after you have requested the deletion.\u00a0 If you requested the deletion after 5pm on a Friday, and before 7:15 on a Monday, the document will identify the letters are awaiting deletion, and the instruction has been received.<\/p>\n

        The letters will be stopped at 5pm the first working day after your instruction.\u00a0 You will then receive a confirmation email the following morning stating the letters were deleted.\u00a0 The DocumentID can be used in Prism to confirm the letter which was stopped.<\/p>\n

        \"\"<\/p>\n

        Until you receive the confirmation document from Synertec you must not assume that the action has been completed.<\/p>\n","protected":false},"excerpt":{"rendered":"

        Guide detailing how to stop letters sent to Synertec offsite printers from mediSIGHT, using the Prism client.<\/p>\n","protected":false},"author":21,"featured_media":14560,"parent":13239,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"qrg.php","meta":{"inline_featured_image":false,"footnotes":""},"categories":[28,388,15],"tags":[],"class_list":["post-14559","page","type-page","status-publish","has-post-thumbnail","hentry","category-it-systems","category-medisight","category-powerchart"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/14559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14559"}],"version-history":[{"count":3,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/14559\/revisions"}],"predecessor-version":[{"id":14577,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/14559\/revisions\/14577"}],"up":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/13239"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=\/wp\/v2\/media\/14560"}],"wp:attachment":[{"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=14559"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/training.nuth-itt.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=14559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}